Event Service
How can I schedule service for an event I’m attending?
Please visit our Events Page for a complete list of events that we will be attending. Clicking on the event name will take you to the event details page. Any events where we will have a gunsmith available for scheduling service will have a large button and note on the page. Click the button, and you will see the instructions to schedule your event service from there. You can also visit our Event Service Form here directly.

Do I need to complete both steps on the Event Service Form page in order to schedule my service?
Yes. BOTH steps need to be completed in order to ensure your service appointment goes smoothly. If you skipped one of the steps, you can return back to the Event Service Form page and complete the one you missed.

There were no dates or time slots available on Step 1. Can I still drop a gun off for service at an event?
Reserved time slots are limited to ensure we can maximize our team and their time at events. Some walk in services may be available on a case by case basis. Please note that you are always welcome to send in your gun for service at anytime through our custom shop service form which also gives you access to our full range of services. Please click here for additional details.

How far out on the calendar can I schedule service?
Our service provider (calendly) currently lets you schedule service date/time slots up to 60 days prior to the event.

What if I need to cancel or reschedule a service appointment?
When you booked your date/time slot in Step 1 you should have received an email confirmation from Calendly (our service provider). At the bottom of that confirmation email is a link to cancel or reschedule. Please follow the instructions from the links in your confirmation email.

How long does an event service appointment take?
Our Service Appointments are scheduled for a full day time slot. Please note that you are able to drop off for service at any time during your scheduled date starting at 9am, but no later than 1pm. This allows our team to work in your service slot during our standard event hours. Drop off between 9am and 1pm for pick up by 5pm.

What do I need to drop off and pickup my gun at an event for service?
Photo Id required at drop off and pick up. The gun must be picked up by the same person dropping off.

What is the recommended interval for a PitStop?
We recommend 15,000 rounds or more before having a Pit Stop performed. 25 to 30 thousand is the recommended ideal interval.

Can I drop off more than one gun for service?
No. Strictly one gun per customer, per event.

Does my gun need to be dropped off in a case?
Yes. Guns being dropped off should be in a case or protective slip.

I have a combo gun. Can it be dropped off in more than one case?
A singular case or box required for all combo guns to guarantee all work, and the return goes smoothly.

What services are not available at events?
Services not available at events:
-Wood work
-Finish work
-Pad work
-Barrel additions

What if I need a service done that is not offered at events?
Due to certain limitations on the road, we ask that you please utilized our custom shop form in order to send your gun into us for our full range of services. Please click here for additional details.

Can I drop my gun off to have it sent back to Cambridge for service?
No. We do not take guns to Cambridge from events and ship back. All guns must be picked up by the customer before the end of event.

Can I drop my gun off before my scheduled service date?
Customers can deliver their gun the day before scheduled service if we are open.

When does my gun need to be picked up by?
Must pick up within 24 hour of completion. Or by the end of the event. Failure to pick up prior to close of event may result in charges to return gun to customer.

If you have any additional questions, please contact us and we would be happy to help.